How to Reach Us:
Main Office: 304.255.2107
Toll Free: 800.224.7017
Fax: 304.255.2109
Office Hours:
Customer Service hours are from 7:00 am to 5:00 pm Monday - Friday
24 hr Emergency Service is available after hours.
Equipment Lines:
We specialize in Trane, but can offer all other Brands if requested.
Helpful Hints for Homeowners:
- Filter Replacement: Before you call for service, be sure to check your filter. It is not uncommon for the filters to become heavily clogged, particularly if you are in an area of new construction. Clogged filters can cause condensation difficulties and lack of air flow. If your system is blowing warm air during air conditioning season, it is an indication that your filter needs to be changed. We recommend that your filter be replaced (or cleaned) monthly to prevent damage to your HVAC system. Remember that changing and/or cleaning your filters is a homeowner responsibility and is not covered under warranty.
- Breakers: One of the most common reasons that your air conditioning system may not work is due to your electrical breakers. During the summer months, electrical storms are frequent and sometimes cause the electrical breakers to trip (even partially). Just to be certain that your breakers are not the problem, turn off your breaker, wait just a few seconds, and then flip it back on. You may be pleasantly surprised to find that this simple precaution may get your air conditioning system up and running in a snap. You'll avoid costly trip charges too, as this homeowner check is not covered under warranty.
- Disconnects: If you are a new homeowner, many times the disconnect by your outside unit may be turned off or become unplugged. This often happens in areas of new construction due to job conditions as your home moves toward settlement. The disconnect is located in a small panel box which opens from the bottom near your outside unit. The electrician usually mounts the box on the wall of your house. Make sure that the disconnect is fully plugged in and turned to the "ON" position.
- Furnace Doors: Make sure that the door to your furnace or air handler is properly mounted and is on tight so that the safety switch is activated. If your furnace door is not secure, your unit may fail to function properly.
- Electrical Switch on Furnace: On some models, there is an electrical switch on or beside the furnace. Be sure that the switch is in the "ON" position.
- Spring Test Run: Avoid the rush and check out your air conditioner before you actually need it! Once the outside temperature is above 65 degrees, set your thermostat to the "COOL" position and move your temperature gauge lower than the temperature in the house. Make sure your air conditioning is working properly before the first heat wave gets here - you'll be glad you did!
- Air Flow: Some houses have dampers installed. You can adjust the dampers to control the air flow throughout your house. You can also adjust registers to provide more or less air flow to a particular room. We highly recommend that you set your thermostat to run the fan in the "ON" position at all times. This will move and distribute the air flow throughout the entire house and help to maintain a consistent temperature at all times.
Maintenance Policies and Manufactures Extended Warranty:
- Yearly Preventative Maintenance Contracts are available to all customers. Routine maintenance is available to insure year round coverage for your heating and air conditioning equipment.
- Trane Extended Warranty contracts are available to new homeowners with Trane equipment. Sign up before your one year new home warranty ends to take advantage of this complete and comprehensive Parts and Labor Program! Ask one of our Comfort Specialists for more information!
Add-Ons and Replacement Systems:
- We would be pleased to come out and provide a free estimate to replace your current HVAC system.
- We offer a wide variety of Add-Ons to your HVAC system. Ask us about Trane Humidifiers, Honeywell Programmable Thermostats, and Trane Clean Effects Air Cleaners!